Delivery & Returns

HANDLING TIME
All OZIGRIP products are made to order. They are carefully handcrafted, made just for you! Because of this, the processing time is typically 5-7 business days, depending on demand. Add 5-7 business days to the approximate delivery time below for a guide as to when you will receive your handmade OZIGRIP product. 
DELIVERY COST
OZIGRIP use courier services to send packages. Almost all of our orders are sent using Fastway, Couriers Please or Allied Express. 
All shipping costs are now calculated at checkout, simply add desired products to your shopping cart and head to checkout. Enter your delivery address and the cost will be automatically calculated. 

Destination
 

Approximate Delivery Time*
 

Victoria

1-2 business days

New South Wales

2-3 business days

South Australia

2-3 business days

Queensland

2-4 business days

Australian Capital Territory

3-4 business days

Tasmania

3-4 business days

Northern Territory

5-6 business days

Western Australia

5-6 business days


*OZIGRIP does not guarantee freight delivery times


FREIGHT INSURANCE

Our couriers include insurance in our freight price, although it is incredibly rare for a total loss of a package.

OZIGRIP does not control the freight companies and is not responsible for loss or damage to any goods caused during transit. Freight insurance covers the total value of the goods purchased, excluding shipping cost and GST.

To make a freight insurance claim, details must be sent to OZIGRIP@outlook.com within 24 hours of receiving the package. Details must include individual photos of the damaged item(s), photos of the condition the package was received in and a description of the damage.

RETURNS 

OZIGRIP follows the Australian Consumer Law. OZIGRIP does not offer returns for change of mind, please choose wisely.